Delivery and payment

Payment

Orders can be paid for by bank card directly on the website using the Monobank payment system.

If you have any problems with payment, please contact us and we will help you complete your order:

Delivery/pick-up of orders in Ukraine

Pickup

You can pick up your order yourself from our store in Kyiv at 4/6 Antonovycha St. during store hours.

WORKING HOURS:
Mon–Sat: 10:00 – 20:00
Sun: 11:00 – 20:00

Before visiting the store, please wait for confirmation of your order's readiness from our managers.
Orders placed between 6:00 PM Friday and 10:00 AM Monday will be ready for pickup from the showroom on Monday.

Delivery by Nova Poshta

TERMS OF DELIVERY TO A BRANCH OR BY COURIER:

  • For orders up to 5,000 UAH – delivery is paid by the client according to the carrier's rates.

  • For orders from 5,000 UAH and above – delivery is free.

DELIVERY TIMES:

  • Shipping is done Monday to Friday

  • Orders are shipped within 1–2 business days

TTN numbers are generated automatically. Please monitor messages from the courier service.

Taxi Delivery (Kyiv and Lviv)

Available in exceptional cases with same-day delivery.
The cost of taxi delivery is paid by the buyer.

TO ORDER THIS SERVICE, PLEASE CONTACT:
Instagram: @gunia_care
Phone: +3808000332331

Order Insurance

We ensure your order arrives in perfect condition. That’s why every shipment via Nova Poshta is insured for the full value of your order.

If your package is damaged or lost during delivery, don’t worry — we’re here to help.

HERE’S WHAT YOU NEED TO DO:

  1. Contact the Nova Poshta branch where you received the parcel.

  2. With the help of a Nova Poshta employee, fill out a claim form — this is an important step to officially document the issue. Nova Poshta will then be obligated to compensate you for the damage.

  3. Let us know about the situation:

IMPORTANT!
Please check the parcel upon receipt. To help you effectively, it is essential that you complete the claim form immediately at the time of delivery.

We are always here if you have any questions or need our help!

International order delivery

International shipments are carried out by the Ukrposhta EMS courier service. The price of the product on the international version of the site includes the cost of delivery, the customer does not need to pay for delivery separately.

Delivery time depends on the destination country and can be from 2 to 4 weeks. Shipping information and tracking numbers are sent to the customer's email address specified in the order. If you have not received information about the delivery of your order, please contact our support service customer@guniaproject.com , indicate the order number in the letter.

Due to Russian military aggression, we do not ship orders to Russia and Belarus.

Upon arrival in the destination country, international orders may be subject to duties and taxes imposed by the customs service of the destination country. Please review the customs clearance rules and customs fees for your destination country in detail before placing an order. We cannot predict or be responsible for additional or customs fees. However, we are always ready to share our experience and answer additional questions if you write to us at customer@guniaproject.com